Apr
09

Media Temple and their storage woes

Uncategorized

Saw this at the Media Temple blog:

Update: April 8, 2008

We would like to extend our thanks for the continued understanding and patience of all of our customers affected by this incident. In an effort to bring you up to date we would like to share where we stand at this time.

Through internal testing and the continuing evaluation of our systems, (mt) Media Temple has concluded that the recent availability and latency problems of the (gs) Grid-Service product are related to segments of our current storage architecture.

Some time ago, we brought online additional storage resources to alleviate anticipated pressure points. Although we did see some very positive short-term improvements, things did not scale as far as our original projections showed. In order to meet these demands we are currently preparing additional hardware resources, to be completed and in place later today. Over the next few days and weeks, we will be rebalancing the storage load onto these new resources.

We would like all of our customers impacted by this to understand that we’re doing our best to provide a service that in no way exhibits the behavior you are currently seeing. This is our top priority and we are acting accordingly. Whenever possible, we’ve been able to minimize the length of time your service has been affected. Unfortunately, this has resulted in the small service interruptions that you have likely experienced during the course of this incident.

This System Status posting will continue to provide timely updates that have meaningful, useful information. Until such time we respectfully ask that any support requests that you have attached to this incident stay open. We promise to provide updates to this System Status blog, and notify any users that have submitted a support request related to these events. These two channels are currently the most effective way we can communicate vital information to our clients.

So no refund? Hahaa…

Media Temple has been hit by numerous issues recently. Things are responding slow. A couple of times I just lose my patience and went to bed. I hope things will be okay soon.

[By the way, I just upgraded to WordPress 2.5. It perks me up looking at the new interface, it's beautiful. I saw many comments complaining about the colors, the interface and the bugs. Perhaps I'm a little more forgiving here. I really love the colors and the interface! Not really loving the bugs though. Still a splendid job by the WordPress dev team. It's a work of art.]

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Dec
02

Blog went offline for 10 hours due to MediaTemple’s troubled maintenance

Uncategorized

My blog disappeared yesterday due to issues with MediaTemple’s rather troubled maintenance. This offline moment kinda caught me by surprised. MediaTemple announced an Electrical Systems Maintenance and I didn’t really read carefully what it’s about. I thought it’s some power supply maintenance actually.

…(gs) Grid Container issues are resolved leaving one final issue which is BlueArc.

BlueArc engineers have been in our data center for the last 8 hours undergoing their project to upgrade three of our Titan disk systems which combined power the storage for Cluster.1 and Cluster.2 of the (gs) Grid. During the post-upgrade reboot of one of the BlueArc’s components failed (storage shelf) which kept Cluster.2 from rebooting completely.

Source: MediaTemple

I’m on their cluster 2 or what they call “Grid.Cluster.2″. Someone probably reprogramed their space bar to return a period or something.

Well, if you’re interested in ordering services from MediaTemple, consider putting me as your referrer. I’ll really appreciate it. Entering coupon code “surfstation” without quotes will entire you a 15% discount. They’re pretty good except for this longer-than-expected maintenance which annoyed me for 10 hours or so…

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