Just a while before midnight, I picked up my phone and start dialing a number. It has been quite some time since I last called before midnight, I wonder if it is actually alright. And then I heard a lady’s voice. In a deep and husky voice she spoke, demanding my absolute attention. I listened obediently to her somewhat robotic voice.
“..for general enquiries on products and services, please call..” she commanded, “..for broadband technical enquiries, please press 1..”.
I have been using SingNet as my internet service provider (ISP) for 6 years and I believe that I have made at least 1 call to their technical services every year. I am always kinda embarrass when they ask me for my username because I understand that a crosscheck with their systems would also reveal the number of times I called. I wonder if I were the record holder in SingNet’s technical support line.
SingNet’s a good ISP, they have answered my question well, especially when my first question is so vague that it goes like, “Why has my internet got no connection?”. Most of the time it’s a hardware problem, so I should have actually called Compaq which is my previous PC’s brand. But you know, Compaq has shitty customer services, they just want to get their computers sold.
Blog*Spot is causing problems for me. Basically, I can’t access any sites hosted by Blog*Spot. The worse part is that that includes mine. It didn’t take me long to suspect it’s not my computer’s problem because most of my friends using SingNet can’t view the damn domain.
So I gave SingNet a ring at half past eleven, they have phone support till midnight. Like most phone support numbers, I got a recorded message to navigate me around their services.
I do know a thing or two about these recorded messages. Firstly, it’s all powered by robotic women. Yes, not just human, must be a woman. Not just a woman, she has got to have one of those BBC robotic newscaster voice. These recorded messages are used to divert attention and make people give up in calling technical support.
Take my favorite ISP as an example, the lady requested in the pre-recorded message for me to “try rebooting my computer first as I am waiting for the technical officer as it usually solves the problem”. It didn’t, Blog*Spot is having problems for days.
Then I got diverted to the menu. The lady commanded me to call different sets of numbers for specific technical supports. Finally the actual main menu comes as she tells me to press <1> for broadband technical support. Yes, that’s what I want!
So the technical guy answered. The good thing about SingNet is that they have enough technical people and I never waited for long, unlike that dreadful Compaq and put me into the 20 minutes queue. SingNet is smart to waste 2 minutes of my time by putting me on a recorded message. I would have screamed “Why the f*** can I not access Blog*Spot?”. Er, f*** means “fish”, you know those that swim. Oh, you don’t get me? Of course you don’t, there’re so many different species of fish, there’s puffer fish, clown fish, selfish and well… puffer fish. There’re so many types of fish, you probably don’t know what I’m referring. I’m actually say “Why the puffer fish can I not access Blog*Spot?”
I have been trying to access sub domains hosted under the blogspot.com but fail. Is there a problem with your servers?
[Translation: Why the puffer fish can I not access Blog*Spot?]
I always get redirected to new.blogger.com, it seems that only SingNet users are affected.
[Translation: It's you and your mom's fault!]
So he checked and he can miraculously access it. Then reconfirmed that I can’t. He put me on hold with some stupid classical music for 10 minutes, I am sure it’s ten minutes! He’s probably at the loo with his favorite computer magazine or gathering with his colleagues at the coffee corner discussing about their boss’s bad hair days.
He finally came back and provided me with a solution which is to access through their proxy server. Okay, that worked. He also assured me that the problems will be fixed as soon as possible and I should not be using their proxy servers necessarily.
Today, I checked my blog. It worked, this time without me having to insert a proxy. Damn, am I in good mood or what.
As for what really happened, Blog*Spot is never down, but on December 31, they updated some DNS stuff (they call it DNS snafu or something, not sure). I think that caused a problem when SingNet didn’t refresh their servers or something. This is only affecting SingNet users who are not accessing through a proxy server. So basically, if you’re using dial up, you’re safe. [SingNet Broadband does away with the proxy thingy.]
This, I believe, is the post that contains the most number of words.