Comments on: The problem with outsourcing technical support http://beconfused.com/2008/02/16/the-problem-with-outsourcing-technical-support/ Oh damn, I need a better tagline than this. Fri, 21 Nov 2008 02:56:10 +0000 http://wordpress.org/?v=2.6.2 By: Pramod http://beconfused.com/2008/02/16/the-problem-with-outsourcing-technical-support/#comment-150323 Pramod Mon, 18 Feb 2008 06:24:18 +0000 http://beconfused.com/blog/2008/02/16/the-problem-with-outsourcing-technical-support/#comment-150323 Well.... I agree! But the real this is.... Physical assistance does a better job of troubleshooting but on the other hand when Tech Support is provided through a Call then there are chances of mis-communication which doesn't prove worthwhile. So the better option would be to train the Professionals and let them grasp what the end-user is in need of. This would indeed provide better Technical Support. Well…. I agree! But the real this is…. Physical assistance does a better job of troubleshooting but on the other hand when Tech Support is provided through a Call then there are chances of mis-communication which doesn’t prove worthwhile.

So the better option would be to train the Professionals and let them grasp what the end-user is in need of.

This would indeed provide better Technical Support.

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